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What constitutes an HVAC emergency? While the dictionary defines it as something serious, unexpected, and often dangerous, at Freon & Beyond in Tucson, we understand that when your Air Conditioning fails on a scorching Arizona day or your furnace breaks down during a chilly desert night, it feels like an emergency. And for us, YOUR COMFORT IS OUR PRIORITY. That's why, unlike some HVAC companies in Tucson, if you consider it an Emergency, we treat it like one. We'll be there in a snap to restore balance and help you Experience Comfort Beyond Expectation.
Whether it's 4 pm on the 4th of July, Christmas morning, or even during a special occasion, if you need Emergency AC repair or Emergency Furnace repair in Tucson, call Freon & Beyond, and we'll answer. Our Rapid Response HVAC Dispatch is ready to get a skilled technician to your door as quickly as possible throughout the Tucson area. Please remember that this is a Priority Service that comes with a premium price. Keep in mind, members of our 'Beyond The Freon' HVAC maintenance program receive priority emergency service included in their membership. Preventative HVAC maintenance and regular inspections, part of our 'Beyond The Freon' program, can also help prevent many HVAC Emergency situations. While we always strive for the fastest response, please understand that there is no guaranteed response time for emergency HVAC service calls. We appreciate your business and are always here for you and your Tucson Heating and Cooling needs.
When you call Freon & Beyond for HVAC service in Tucson, a service call fee covers our technician's visit and diagnosis of your heating and cooling system. This fee is due if you decide not to have the repairs done during that appointment. However, we want to ensure you get the AC repair or Furnace repair you need in Tucson. So, if you approve our estimate and hire Freon & Beyond to complete the HVAC repairs within 48 hours of our visit in the Tucson area, we will subtract the full service call fee from your HVAC repair bill.
At Freon & Beyond, your trusted Tucson HVAC service provider, we understand that unforeseen circumstances can arise. However, to ensure efficient scheduling and fair compensation for our technicians' time, the following cancellation policy applies to scheduled HVAC service appointments in Tucson, Arizona, where the estimated cost is $500 or greater and a credit card is on file. A copy of this policy and written acknowledgement are required before your HVAC repair or installation appointment in the Tucson area is finalized.
For Residential HVAC Service in Tucson:
Cancellation with less than 24 hours' notice before the scheduled HVAC appointment: A fee of 25% of the provided HVAC repair estimate will be charged to the card on file.
If our HVAC technician is on-site and on time for your scheduled Tucson HVAC service appointment: A fee of 50% of the provided HVAC repair estimate will be charged to the card on file.
For Commercial HVAC Service in Tucson:
Cancellation with less than 24 hours' notice before the scheduled commercial HVAC appointment: A fee of 35% of the provided commercial HVAC repair estimate will be charged to the card on file.
If our commercial HVAC technician is on-site and on time for your scheduled Tucson commercial HVAC service appointment: A fee of 70% of the provided commercial HVAC repair estimate will be charged to the card on file.
Deposit Forfeiture:
If a deposit was collected for future HVAC work in Tucson, and is higher than the cancellationfees, that deposit will be forfeited instead of the cancellation fees mentioned above being charged.
We're Here to Help:
We recognize that unexpected events happen – trees fall, and accidents occur. Please don't hesitate to call our Freon & Beyond team in Tucson. We will review your situation and may, at our discretion, reduce or even waive the cancellation fees altogether. Your understanding is appreciated as we strive to provide reliable HVAC services to all our customers in the Tucson area.